Help Centre

Frequently Asked Questions

Fifty years of answering the same good questions. Here are the ones we hear most, answered straight.

Answers

Pools & Installation

The yard drives the price more than the pool does. Equipment access, rock, slope, how far the pool sits from the house and how much decking you want all move the number significantly. We give free on-site estimates precisely so you get a real, itemised figure rather than a brochure range.

Roughly four to eight weeks from breaking ground to swimming for a typical Fox vinyl liner pool, subject to permits and weather. We give you a schedule before we start and we tell you straight away if rain pushes it.

Fox vinyl liner pools with patented X-Brace 14-gauge powder-coated steel walls, fiberglass pools, and commercial-quality steel and concrete pools. We also build lap pools, wading pools, therapy pools, exercise pools and swim spas. See in-ground pools.

Usually yes. The Fox Ultimate Pool can be installed above ground, partially in-ground or fully in-ground to suit a slope, and holding a Class A licence means we can also build the retaining walls needed to make a difficult site work.

We do — Trevi vinyl above-ground pools and the semi-in-ground Ultimate Pool. They are quick to install and far easier on the budget. See above-ground pools.

Service & Maintenance

Yes, and much of our service work is exactly that. We handle all major equipment brands including Hayward, Sta-Rite and American Products, and we replace liners in pools built by any company.

Late winter. The opening calendar fills through March and April, so booking early is the only way to get the week you actually want. Fall closings book up through September. See openings and closings.

Balancing and shocking the water, lowering the level, blowing out and plugging the lines, adding antifreeze where needed, draining the pump, filter and heater, removing and storing the ladders and fittings, and fitting the cover. Done properly, winterisation is what protects your equipment from a hard freeze.

Often a repair. Bearings, seals, impellers and motors can frequently be replaced far more cheaply than the whole unit. Bring us the model number or call and describe the noise and we will tell you honestly which way it is worth going. See pool repairs.

A quality 20, 27 or 28 mil virgin vinyl liner typically lasts eight to twelve years depending on water chemistry and sun exposure. Fading, brittleness at the waterline, persistent wrinkles or a slow leak are the usual signs. See vinyl liners.

Water, Chemicals & the Shop

Yes — every day we are open, with an expert on hand to interpret it and write you a plan. We do not charge for it and we will not sell you chemicals you do not need.

We offer before-hours water sample drop-off and after-hours chemical pickup. Call us and we will arrange it.

Pool and spa chemicals, vacuum equipment, automatic pool cleaners, filters, pumps, fiber optic lighting, chlorine generators, safety covers, toys, games, accessories and replacement parts. See chemicals and supplies.

Weekly during swim season for chlorine and pH, and monthly bring a sample to us for a full panel including alkalinity, calcium hardness, cyanuric acid and metals. Test strips drift as they age; our lab test does not.

Outdoor Living & Contracting

Yes, and it is usually cheaper and faster to do it together. Our Class A licence covers decorative block retaining walls, concrete, stamp-crete, pavers, wood decking and aluminium, wood and vinyl fencing.

We install fencing for all applications, not just swimming pools — property lines, gardens, livestock and privacy.

Driveways, grading, excavating, hauling, basements, land clearing, decks, retaining walls, pavers, fencing, footers, concrete, drainfields, snow plowing, hoe ram rock removal and additions or remodelling. See general contracting.

Keep Exploring

Where to Next?

In-Ground Pools

Fox vinyl, fiberglass and concrete builds.

Pool Services

Openings, closings, repairs and weekly care.

Free Water Testing

Expert analysis every day we are open.

Chemicals & Supplies

A fully stocked shop in Stephenson.

We Are Happy to Talk

Still Not Sure? Just Call Us.

You will get a person who has actually built pools, not a script. No obligation and no charge for advice.

Free Estimate

Ask Us Anything

Send your question through and we will come back to you within one business day.

Call Us

Visit the Shop

2403 Martinsburg Pike
Stephenson, VA 22656

Store Hours

Mon–Fri 9:00am – 4:30pm
Sat 9:00am – 12:00pm · Sun Closed

Request Your Free Estimate